Safety Standards

1. Protecting children and young people

VideoVerse prohibits child sexual abuse material, grooming, sexual contact with children, sextortion, trafficking, exploitation, sexualised role-play involving minors and attempts to move a child into secret or unsafe contact.

Accounts must meet the minimum age and age requirements shown during registration. We may use proportionate age checks, restrict age-inappropriate features and remove adults or organisations that misrepresent who they are.

Never ask a child for intimate images, sexual conversation, private contact details, their live location or secrecy from a trusted adult. Suspected child exploitation may be reported to the appropriate safeguarding or law-enforcement body.

2. Immediate danger and high-risk incidents

If anybody is in immediate danger, contact local emergency services. VideoVerse is not an emergency service and a platform report must not delay urgent help.

Credible threats, exploitation, severe violence, suicide risk and child-safety incidents can trigger immediate protective action. This may include ending a livestream locally, disconnecting participants, disabling replay or sharing, restricting restart and holding relevant evidence securely for review.

Viewers may see a neutral safety-review notice. It does not declare guilt. It protects everyone while trained staff establish context and decide the next step.

3. Livestream and communication safety

Hosts are responsible for the environment they create and must use available controls to remove unsafe guests. Guests and viewers must follow the same standards as hosts.

VideoVerse may reduce reach, delay or stop distribution, disable chat or gifts, remove guests, end a live session or prevent another stream where safety requires it.

Private messages are not exempt. Grooming, threats, scams, sexual exploitation, unwanted sexual content and coordinated harassment are prohibited in public and private areas.

4. Suicide, self-harm and eating disorders

Supportive recovery stories, responsible awareness and help-seeking conversations are welcome. Content that encourages, instructs, glorifies or challenges somebody to suicide, self-harm or dangerous disordered-eating behaviour is prohibited.

We may limit or remove graphic material, add support routes, interrupt a live session or escalate a credible immediate risk. Visit our Help & Support hub for confidential, verified routes to assistance.

5. Sexual abuse, domestic abuse and coercive control

VideoVerse prohibits sexual abuse, sexual assault, unwanted sexual conduct, domestic-abuse threats, coercive control, stalking, blackmail and the use of the platform to monitor, isolate or intimidate another person.

Survivors may discuss their experiences and verified organisations may provide education and support. Content must not expose a survivor’s identity, location or confidential information without informed permission.

Sensitive reports are restricted to authorised staff on a need-to-know basis. If somebody may be in immediate danger, contact local emergency services; our Help Hub provides routes to independent specialist support.

6. Reports, evidence and confidentiality

Report the content, profile, message or livestream using the closest report control and give factual information. Do not investigate, confront, entrap or publicly identify another person.

We preserve only the information reasonably needed for safety, legal obligations, review and appeals, with access restricted according to sensitivity. We may share information where legally required or necessary to protect life or prevent serious harm.

Deliberately false, malicious or retaliatory reports can result in action. A good-faith report will not be punished merely because the evidence does not ultimately establish a breach.

7. Decisions, enforcement and appeals

Possible actions include education, warnings, feature limits, reduced distribution, content removal, temporary suspension, permanent removal, payment or gifting restrictions and referral to an appropriate authority.

We consider severity, context, age, intent, impact, repetition, evasion and credible risk. The most serious child-safety, exploitation, terrorism, violence or fraud cases may lead to immediate permanent action.

Where an appeal is available, the notice will explain how to request it. A reviewer not responsible for the original decision should reconsider the available context wherever practicable.